Terms of Service

Company Information

Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and novyraw GmbH. If you are using our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

Description of Services

novyraw provides IT infrastructure services including but not limited to:

• Cloud infrastructure design and implementation
• Network solutions and management
• Cybersecurity services and consulting
• Data management and backup solutions
• IT consulting and support services
• System integration and maintenance

Specific terms for individual services are outlined in separate service agreements and proposals.

User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorised access to our systems or networks
• Not use our services to transmit harmful, offensive, or illegal content
• Respect the intellectual property rights of novyraw and third parties
• Maintain the confidentiality of any login credentials or access information
• Comply with all applicable laws and regulations

Prohibited Uses

You may not use our website or services for any of the following purposes:

• Violating any applicable laws or regulations
• Infringing upon intellectual property rights
• Transmitting malicious software or harmful code
• Attempting to disrupt or compromise our systems
• Impersonating another person or entity
• Collecting personal information without consent
• Engaging in any fraudulent or deceptive activities

Intellectual Property

All content, materials, and intellectual property on our website and in our services, including but not limited to text, graphics, logos, images, software, and documentation, are the property of novyraw GmbH or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Service Availability

Whilst we strive to ensure our website and services are available at all times, we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without prior notice. We may also impose limits on certain features or restrict access to parts or all of our services without notice or liability.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Payment Terms

Payment terms for our services are specified in individual service agreements and invoices. All fees are quoted in Euros (EUR) and are exclusive of applicable taxes unless otherwise stated. Payment is due within the timeframe specified in your service agreement or invoice. Late payments may incur additional charges as permitted by law.

Limitation of Liability

To the maximum extent permitted by law, novyraw GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or services. Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim in the twelve months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless novyraw GmbH, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your use of our services, your violation of these Terms, or your infringement of any rights of another party.

Termination

We reserve the right to terminate or suspend your access to our website and services at any time, with or without cause, and with or without notice. You may also terminate your use of our services at any time. Upon termination, your right to use our services will cease immediately, and any provisions of these Terms that by their nature should survive termination will remain in effect.

Governing Law

These Terms are governed by and construed in accordance with the laws of Germany. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Leipzig, Saxony, Germany. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our website or services after such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically for any updates.

Force Majeure

novyraw shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government regulations.

Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and novyraw GmbH regarding your use of our website and services, and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms of Service, please contact us: